Protect
Protect your investment through preventive maintenance, proactive inspections and routine system care designed to reduce unexpected failures.
For your home
Hoppen Total Care
Membership.
Ongoing maintenance, software updates, preventive care and priority service, designed to protect your investment and keep your systems ready whenever you need them.
Optimize
Keep your home performing like new with firmware updates, Wi-Fi optimization, software enhancements and annual system tuning.
Priority
Enjoy priority service and peace of mind with front-of-line scheduling, remote support and concierge-level assistance from our expert team.
Choose the plan that fits your home
1-year term
Basic
Priority access, after-hours support and remote monitoring for your home.
3-year term
Plus
Everything in Basic, plus proactive remote system care, firmware updates and camera health checks.
3-year term
Premium
Our most complete care, with cellular security monitoring, complimentary protection and a technology concierge.
Every plan comes with a yearly allowance of service hours:
Bronze6 hoursSilver12 hoursGold18 hours
Premium is available at the Silver and Gold levels.
Member benefits
| Member benefit | Basic1-year term | Plus3-year term | Premium3-year term |
|---|---|---|---|
| Priority access | |||
| After-hours phone and text technical support (reply in under 30 minutes) | Included | Included | Included |
| Priority service call scheduling | Included | Included | Included |
| Waived service call trip charges | Included | Included | Included |
| Proactive monitoring | |||
| Remote system monitoring and support* | Included | Included | Included |
| System status reports emailed to you | Twice a year | Quarterly | Quarterly |
| Internet bandwidth and latency monitoring* | Not included | Included | Included |
| Remote system care | |||
| Remote system care | Not included | Annually | Quarterly |
| Firmware and software updates* | Not included | Included | Included |
| Camera recording health verification* | Not included | Included | Included |
| Incident video recording retrieval assistance* | Not included | 1 incident | Unlimited |
| Annual Smart Home Performance Review | Not included | Not included | Included |
| Technology Concierge | Not included | Not included | Included |
| Complimentary protection | |||
| UPS and wireless security battery replacements | Not included | Not included | Included |
| Control4 keypad re-engraving (normal wear and tear) | Not included | Not included | Included |
| Member discount on hardware and system upgrades** | Not included | Not included | Included |
| Premium security | |||
| Cellular security monitoring | Not included | Not included | Included |
| Security GSM communicator with a new contract | Not included | Not included | Included |
Ways to use your membership hours
Personalize, improve or troubleshoot the technology throughout your home.
Smart home & lighting
- Create or adjust lighting scenes
- Tweak Goodnight and Vacation modes
- Personalize Control4 rooms and favorites
- Update schedules, timers and automations
- Charge battery-operated shades
- A smart-home tune-up: users, devices, favorites, notifications and streaming services
Entertainment & audio
- Set up TVs and streaming devices
- Recalibrate surround-sound systems
- Recalibrate theater projection systems
- Program remotes and receivers
- Add music, channel and app favorites
Security & cameras
- Test security system operation and alarm communication
- Configure cameras and recording settings
- Manage user codes and smart locks
- Tune alerts and notifications
- Review playback and export incident video
- Dust exterior cameras
Network & devices
- Optimize Wi-Fi coverage and performance
- Support routers, switches and access points
- Connect printers, TVs and smart devices
- Troubleshoot internet and remote access
- Firmware and software updates for TVs, streaming devices, receivers, projectors and other AV equipment
Moving? Your membership can move to the new owner.
When you sell your home, the remaining membership can be transferred once to the new homeowner, subject to Hoppen approval.
* Remote monitoring and support require compatible Hoppen-supported equipment, authorized remote access, continuous power, Internet connectivity and applicable manufacturer or third-party cloud services, and cannot detect, prevent or remotely resolve every equipment failure, service interruption or security event. ** Applies to eligible, regularly priced hardware supplied by Hoppen; exclusions apply. Included service hours reset each 12-month membership year; unused hours do not roll over. Additional labor requires authorization. Membership terms apply.
For your community
Proactive care
for your community.
Access control, surveillance, smart devices and amenity technology, kept healthy by the same team that knows your property. Technology care built for every community.
Remote visibility + support
Remote Care
Monitoring, remote troubleshooting, updates and support for your property team, without waiting for a truck.
Scheduled on-site system health
Preventive Care
Planned visits to inspect, clean, test and update the equipment behind every system, with a report after each visit.
Remote + on-site + priority
Total Care
Everything in both, plus after-hours emergency support, priority dispatch and complimentary protection. Our recommended level of care.
One partner for every system at your property
- Cameras
- Access control
- Security / intrusion
- Wi-Fi / network
- IoT / smart devices
- Audio / video
- Theater
- Simulation / gaming
Coverage is tailored to each property: only the systems you include are covered.
Plan prevention. Prepay the response.
Our recommended setup: a planned maintenance visit each year plus prepaid service calls, with remote support in between.
Waive trip fees. Save on travel.
Prepaid service calls include travel and an on-site labor allowance, so a quick fix stays a quick fix.
Use it to improve it.
Near the end of each agreement year, turn an unused prepaid visit into on-site training, an operating refresher or amenity adjustments.
Commit for three years. Plan with confidence.
A three-year term saves every year and holds your base labor rate for the agreed scope.
Three levels of care. One technology partner.
| Service | Remote CareRemote visibility + support | Preventive CareScheduled on-site | Total CareRecommended |
|---|---|---|---|
| Core support & response | |||
| Phone / email support (business hours) | Included | Not included | Included |
| Emergency phone / email support (after hours) | Not included | Not included | Included |
| Remote troubleshooting with a Hoppen technician | Included | Not included | Included |
| Credential & password management: resets, adds, removes | Included | Not included | Included |
| Leasing & maintenance manager systems training (remote) | Included | Not included | Included |
| Priority service-call dispatch | Not included | Not included | Included |
| Remote monitoring & system care* | |||
| Online-status monitoring of supported systems | Included | Not included | Included |
| Remote firmware & software updates | Included | Not included | Included |
| Firewall software / firmware updates | Included | Not included | Included |
| Camera / NVR health: recording, time, drives & retention | Included | Not included | Included |
| Incident-video recording lookup assistance | Included | Not included | Included |
| Internet uplink bandwidth & latency monitoring | Included | Not included | Included |
| On-site preventive maintenance | |||
| Rack wiring inspection; secure loose wiring and connections | Not included | Included | Included |
| Rack, fan & equipment cleaning | Not included | Included | Included |
| MDF / IDF room temperature and UPS health check | Not included | Included | Included |
| Outdoor remote closet enclosure checks | Not included | Included | Included |
| Local firmware & software updates | Not included | Included | Included |
| Camera test, recording verification & exterior lens cleaning | Not included | Included | Included |
| Access-control door operation & life-safety feature testing | Not included | Included | Included |
| Security opening tests & monitoring-connectivity verification | Not included | Included | Included |
| Wi-Fi access point and coverage verification | Not included | Included | Included |
| Speaker, amplifier, matrix, zoning & volume-level verification | Not included | Included | Included |
| Control4 touchscreen / keypad functional testing | Not included | Included | Included |
| Projector / theater equipment cleaning and operating-hour review | Not included | Included | Included |
| Reporting & complimentary protection | |||
| Preventive-maintenance status report after each visit | Not included | Included | Included |
| Recommendations to restore full functionality | Not included | Included | Included |
| UPS battery replacement during preventive visits | Not included | Not included | Complimentary |
| Control4 keypad re-engraving (normal wear & tear) | Not included | Not included | Complimentary |
Every property is different.
We'll match the coverage to your systems, units and schedule, including multi-site portfolios.
* Remote services require compatible Hoppen-supported equipment, authorized remote access, continuous power and Internet connectivity, and applicable manufacturer or third-party services. Coverage depends on system type, age, manufacturer support status and installed equipment. Complimentary replacements and re-engraving apply to eligible Hoppen-supported equipment during scheduled preventive visits. Agreement terms apply.
The Tampa Experience Center
Step Inside
the Possibilities.
Walk through our Tampa showroom in 3D, then come and experience it in person.
Your first step
Let’s Bring Your
Vision to Life.
Building, remodeling, or simply tired of a system that never works the way it should? Start whichever way feels easiest.
- Complimentary
- Private
- By appointment
At our Tampa showroom
Experience it in person
Technology shouldn't feel intimidating. Come try it for yourself: dim the lights, start a movie, lock up for the night, each with a single touch. You'll leave amazed at how simple it really is.
Arrange Your Private VisitAt your home
We'll come to you
We walk through your home with you, listen to what's working and what isn't, and show you what's possible.
Book an in-home consultationRight now
A Direct Line to Our Team.
Just have a question? Send us a text. A photo of your equipment closet works too. Someone on our team will get back to you.
Text (813) 313-4531Opens your messaging app with a friendly first line. Nothing is sent until you press send.
Visits and consultations by appointment. Our team will confirm the details.